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November 25-27, 2025
Bangkok

2025 Catalyst Projects

See innovation come to life

At the heart of innovation at Innovate Asia, 15+ Catalyst projects will debut their groundbreaking innovations live in the expo hall and on the Innovate stage.

Harnessing the collaborative global force of the greatest industry minds from global organizations, our Catalyst project teams will demonstrate their proof-of-concept solutions. Connect with these visionaries to discover how you can leverage their achievements to align with your business objectives and advance future outcomes.

Make sure to add these Catalysts sessions to your agenda:

Catalyst Champions include:

Browse Catalyst Projects

Knowledge-driven root cause analysis for faster recovery

Knowledge-driven root cause analysis for faster recovery

From Data to Resolution: Agentic AI and the Network showcases how communications service providers can move beyond traditional monitoring and manual fault investigation to a new era of intelligent, knowledge-driven operations. As networks become increasingly complex, resolving issues quickly and accurately remains heavily dependent on specialist expertise, resulting in slower response times and inconsistent outcomes. This Catalyst addresses that challenge by transforming operational data into actionable intelligence, enabling faster root cause analysis (RCA), improved service resilience, and more consistent customer experiences. At the core of the solution is an innovative knowledge plane that continuously captures alarms, topology data, service intent, incident records, and operational expertise into a semantic knowledge graph. By connecting previously fragmented data sources across network and IT domains, the platform creates a shared source of operational intelligence. Agentic AI-powered RCA assistants can then reason over this knowledge in near real time, identifying causal relationships, assessing service impact, and recommending the most effective resolution actions based on historical experience and current network conditions. What makes the Catalyst truly innovative is its combination of ontology-driven reasoning, knowledge management, and agentic AI orchestration. Instead of analysing faults in isolation, the system leverages reusable organisational knowledge, known remediation playbooks, and contextual network intelligence to accelerate diagnosis and recovery. The result is an explainable and trustworthy approach to automation, where engineers can understand the reasoning behind recommendations while progressively increasing the proportion of faults that can be resolved with minimal human intervention. The business value is substantial. By reducing Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR), CSPs can minimise service disruption, protect revenue, and reduce the operational costs associated with major incidents. Improved RCA accuracy lowers the risk of repeat faults and misdiagnosis, while cross-domain visibility removes silos between RAN, core, transport, OSS/BSS, and IT environments. Aligned with TM Forum standards and designed to remain vendor-agnostic, the Catalyst provides a practical pathway from data-driven network operations to autonomous, scalable, and knowledge-powered fault resolution.

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URN: C26.5.1004
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Ontology and digital twin-driven intelligent operations and service delivery

Ontology and digital twin-driven intelligent operations and service delivery

This Catalyst demonstrates how China Telecom is transforming network operations and service delivery through the combined power of digital twins, ontology and Agentic AI.As generative AI and large-model applications accelerate, enterprise demand for intelligent computing continues to grow, and compute access lines place higher requirements on high bandwidth, low latency and stable operation. Operators are upgrading from pipe providers to integrated “computing + networking + trusted AI” service providers.Today, fragmented cross-domain network data, insufficient data association and fusion, and inconsistent business semantics drive three key challenges: inefficient customer demand response and solution planning for compute access lines; difficulty balancing efficiency and safety in service provisioning and change; and weak cross-domain fault localization and service quality assurance. Centered on digital twins, ontology and Agentic AI, the project leverages real-time network twin data as its foundation and a unified business ontology as its semantic basis. It integrates large-model and agent capabilities across four core scenarios—data governance, customer demand, service delivery, and O&M assurance—to build a technology system unifying consistent semantics, intelligent decision-making and closed-loop data governance, which promotes network operations toward L5 Autonomous Networks. • Twin data closed-loop governance builds a high-quality data foundation. A three-layer(core-domain-application) ontology model enables unified expression, inheritance and reuse of business semantics. A data governance ontology model is built to standardize data objects and quality validation rules. It supports real-time data auditing and automated decision-making and remediation, and continuously drives data quality improvement through a closed loop of intelligent applications. • Ontology enables demand response and improves the efficiency of solution assessment and construction cost estimation. A demand planning ontology for compute access unifies the expression of customer requirements, network resources and service constraints, supporting intelligent assessment of customer access solutions and construction cost estimation, and improving demand response and solution planning efficiency. • Ontology enables service delivery for agile provisioning and safe, controllable change of leased lines. A service provisioning ontology supports auditing of configuration parameters and execution scripts, provisioning simulation and service impact validation, enabling rapid activation, on-demand scaling and safe, controlled change of compute access lines, while improving delivery efficiency and change risk management. • Ontology enables O&M assurance and improves cross-domain fault localization and resolution. A service fault analysis ontology supports service quality degradation prediction, cross-domain root cause localization and automated remediation, improving network O&M efficiency and service assurance. Following the pilot deployment of the ontology-driven end-to-end intelligent application for compute access dedicated lines, compute access solution planning has been shortened from days to hours, with budget deviation controlled within 20%. The service provisioning cycle has been compressed from weeks to days, manual effort for changes reduced by around 50%, and the assessment cycle shortened by 70%. Cross-domain root cause localization has been cut from hours to minutes with an accuracy rate exceeding 95%, and service anomalies can be detected in seconds. Currently, the digital twin data foundation and ontology platform have been deployed across 31 provincial branches of China Telecom, and the intelligent application for compute access dedicated lines has been piloted in 5 provincial branches, providing a replicable practical path for intelligent, self-optimizing network operations.

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URN: C26.5.1027
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Vision 2030: Smart campus network autopilot

Vision 2030: Smart campus network autopilot

With the deepening of digitalization of higher education, the teaching form of colleges and universities is undergoing profound changes. Traditional offline teaching gradually extends to new teaching modes such as AR/VR virtual training, interactive classroom, and online exam. This type of service imposes higher requirements on network certainty and reliability than common Internet access services. At the same time, the Ministry of Education issued the Implementation Plan for the Construction of the National Education System for Green and Low Carbon Development to promote the construction of zero-carbon campuses and economizing campuses. Many colleges and universities have successively incorporated the total energy consumption and intensity control and campus energy conservation control into campus construction plans, and put forward rigid constraints on energy conservation and carbon reduction for campus network infrastructure. Under the background of intelligent teaching and low-carbon management and control, the campus network has a large number of access terminals on the campus, and the campus O&M team has insufficient professional manpower. Traditional campus networks adopt passive O&M mode and rely on teachers and students to report faults to trigger fault handling. Troubleshooting is highly dependent on manual locating and troubleshooting, and the handling period is long. In addition, a large amount of manpower is required for major activities. On the other hand, a large number of devices run at full power during off-peak hours, such as nights, holidays, and school breaks. Therefore, it is difficult to balance the dual objectives of service assurance and energy saving control. To address the preceding pain points, this solution builds four capabilities: self-handling of faults, self-guarantee of major activities, self-control of energy consumption, and self-identification of potential risks. The solution automatically locates and handles typical faults such as weak signal, high interference, and uneven load, reducing manual intervention pressure. Based on iFlow 2.0, iFlow 2.0 supports pre-event simulation dialing tests for key teaching activities such as mainframe exams and lectures, completes full-link verification of authentication, DHCP, DNS, and page access, and avoids network risks in advance. Based on the energy consumption self-control capability, the AP transmit power is dynamically adjusted and the device sleep is controlled based on the time period, number of online terminals, and service load linkage policy. In addition, the CSI technology is used to link the building management system to automatically start and shut down lighting and air conditioners, implementing automatic energy consumption control. In addition, the system continuously collects full access indicators on switches, APs, and terminals to implement self-identification of potential risks and capture potential risks before users complain. The solution covers routine network O&M, experience assurance in key teaching scenarios, and energy saving management and control scenarios. It stably carries smart teaching services such as AR/VR and live broadcast interaction, ensures teaching quality, reduces idle network energy consumption, and helps universities implement smart teaching transformation and green and low-carbon campus construction.

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URN: C26.5.1010
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Connect. Think. Experience.

Connect. Think. Experience.

Connect. Think. Experience. introduces a bold vision for the telecommunications industry: transforming fragmented operational data into Shared Enterprise Intelligence to accelerate the journey toward autonomous, self-evolving enterprises. As communications service providers (CSPs) increasingly adopt AI-driven operations, the challenge is no longer simply connecting systems or deploying intelligent agents. It is enabling them to share trusted enterprise context, collaborate effectively, and make consistent, explainable decisions that improve operational performance and customer experience. The Catalyst addresses one of the industry's most pressing challenges: fragmented intelligence across network operations, service assurance, customer experience, service fulfilment, workforce management, and asset management. While individual platforms can detect anomalies and optimise specific domains, they often lack the broader context needed to understand service impact, identify probable root causes, and determine the next best operational action. This fragmentation limits the effectiveness of AI and creates barriers to enterprise-wide autonomy. CONNECT establishes a shared intelligence foundation by federating trusted data products and linking network, service, customer, and asset information through a Telecom Knowledge Graph and contextual Digital Twin. THINK enables specialised AI agents to reason collaboratively over this shared context, correlate evidence, assess service impact, identify probable root causes, and recommend informed operational actions. It also explores trusted intelligence sharing across organisational boundaries without requiring enterprises to expose their underlying data. EXPERIENCE translates these capabilities into a unified, context-aware operational experience, empowering teams to move from fragmented information and manual investigation toward faster, evidence-driven decisions and more effective service restoration. Built on TM Forum's Open Digital Architecture (ODA), Open APIs, and Autonomous Networks principles, the Catalyst demonstrates a reusable approach to interoperable, multi-vendor AI collaboration without creating new intelligence silos. Rather than each application or AI agent maintaining an isolated understanding of the enterprise, Shared Enterprise Intelligence provides a common foundation for trustworthy, explainable, and coordinated decision-making. The potential business impact extends beyond operational efficiency. By connecting trusted enterprise context with collaborative AI, CSPs can accelerate fault diagnosis, improve service-impact visibility, reduce unnecessary operational interventions, and support more effective service restoration. For the wider industry, the Catalyst offers a scalable blueprint for reducing vendor dependency and advancing interoperability, while customers stand to benefit from more reliable and resilient digital services. Connect the context. Think with intelligence. Transform the experience.

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URN: C26.5.1018
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An experience-centric AN L4 solution providing end-to-end user experience assurance

An experience-centric AN L4 solution providing end-to-end user experience assurance

This Catalyst delivers an experience-centric Autonomous Network (AN) Level 4 solution that transforms how Communications Service Providers (CSPs) assure end-to-end user experiences across complex 5G environments. As networks evolve to support increasingly demanding digital services, traditional operations approaches based on network KPIs alone are no longer sufficient to guarantee customer outcomes. The project introduces an intelligent, AI-driven assurance framework that focuses on the quality of experience (QoE) delivered to end users, enabling CSPs to provide differentiated, predictable, and business-critical service experiences at scale. At the heart of the solution is an innovative RAN intelligent agent platform powered by advanced wireless knowledge models, simulation capabilities, and large language model technologies. The platform delivers proactive assurance across the entire service lifecycle, from pre-event planning and prediction through live operational management to post-event evaluation. By leveraging AI-driven resource allocation, predictive analytics, and automated optimisation, the solution enables CSPs to anticipate potential issues before they impact customers, rapidly identify and resolve emerging service degradations, and continuously optimise network performance based on real-time experience insights. The business value of this approach is significant. CSPs can move beyond reactive network management and towards proactive, experience-led operations that improve customer satisfaction, reduce operational costs, and strengthen service differentiation. For enterprise and industry customers, the solution provides more reliable and predictable network performance, supporting critical digital applications and accelerating adoption of advanced 5G-enabled services. The ability to prioritise users and services dynamically also creates opportunities for new premium offerings built around guaranteed experience levels rather than traditional connectivity metrics. Success is measured through tangible operational and business outcomes. The solution delivers predictive fault detection with high accuracy, enabling issues to be addressed before users are impacted. Intelligent root-cause analysis and automated network optimisation reduce service restoration times while maintaining user experience during disruptions. Real-time experience monitoring combined with digital twin simulation provides continuous visibility into network and service performance, helping operators identify high-value investment opportunities, improve return on investment, and build a foundation for autonomous, experience-driven network operations.

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URN: C26.5.1022
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The trusted intelligence commerce: Agentic intelligence exchange - Phase III

The trusted intelligence commerce: Agentic intelligence exchange - Phase III

AI can already predict, recommend and automate. But when an AI-driven decision crosses from one organisation to another, a much harder question emerges: who can trust it, who is accountable for it, and who gets paid for the value it creates? Agentic Intelligence Exchange: Trusted Intelligence Commerce – Phase III addresses this missing layer between artificial intelligence and real-world, cross-party commerce. Phase I proved that telecom data signals could be transformed into actionable intelligence. Phase II showed that this intelligence could remain sovereign and composable, enabling organisations to collaborate without moving or exposing their raw data. Phase III completes the journey by turning sovereign intelligence into a governed commercial product, one that can be discovered, authorised, ordered, consumed, measured, paid for and audited across organisational boundaries. Every communications service provider has its own network data, customer context, intelligence models, APIs, governance controls and technology partners. Requiring every provider to adopt the same platform or surrender its data is neither practical nor desirable. Agentic Intelligecen Exchange (AIX) therefore does not centralise operator data, replace proprietary intelligence or expose customer profiles. Instead, it provides a common trust and commerce control plane that standardises the boundary around each intelligence product: what it does, who may use it, for which permitted purpose, what inputs and outputs are allowed, how quality and validity are defined, what evidence must be retained, and how the resulting value is attributed and settled. At the core of Phase III is the Intelligence Product Commerce Framework. It provides a repeatable operating model through which CSPs can package decision-specific intelligence as governed digital products with defined pricing, usage rules, quality commitments, service levels and accountability. The end-to-end commercial journey covers product publication, qualification, quotation, authorisation, ordering, consumption, decision orchestration, fulfilment, metering, revenue attribution, settlement and audit. Agentic AI coordinates the journey, while TM Forum Open Digital Architecture, Open APIs and AI-native principles provide the foundation for interoperable product management, policy enforcement and explainable outcomes. The Phase III demonstration makes this complex model tangible through one familiar moment: a traveler arrives in another country and must choose how to stay connected. AIX supports two possible journeys, a personalised roaming offer from the home operator or a local-SIM offer from the visited operator. Behind that apparently simple choice, intelligence from multiple sovereign providers is discovered, authorised and orchestrated under consent, purpose, privacy and commercial controls. Even when the traveler selects the local SIM, intelligence contributed by the home operator can still be recognised, measured and rewarded. The customer receives a relevant decision; every participating organisation retains control of its assets; and every contribution can be evidenced and commercially attributed. This is what distinguishes AIX from a conventional data marketplace, a bilateral API integration or another isolated AI use case. Many initiatives make a model, network or autonomous agent more intelligent. Others make AI agents communicate more securely. AIX addresses what happens after intelligence has been created: how organisations can rely on it, transact with it and share the value it produces. Its innovation is not one algorithm or one customer journey, but a reusable operating model for trusted intelligence commerce across operators, technologies, markets and industry use cases. The project itself demonstrates the collaborative model it seeks to establish. China Mobile contributes an operator environment, sovereign intelligence context and real-world validation, while Huawei, its technology enables LUM (Large User-purchase-intent Model), Telecom Knowledge Graph, Living Digital Twin and Smart Decision capabilities. IOH contributes home-operator intelligence and cross-operator journey validation. Econet tests the portability of the model across another operator and market context. MatreComm enables the digital customer and roaming experience. Whale Cloud contributes agentic orchestration, intelligence composition and governance capabilities. Telin connects these contributions through the AIX ecosystem and commercial orchestration layer, aligning the product lifecycle, partner relationships, standards and value-sharing model. No single member could demonstrate Trusted Intelligence Commerce alone. The value comes from combining complementary operator environments, intelligence capabilities, customer journeys, governance controls and commercial roles around one shared mission: enabling organisations to exchange trusted decisions without exchanging the customer data used to produce them. For CSPs, AIX creates a path beyond connectivity and internal analytics towards becoming trusted intelligence providers. For enterprises and ecosystem partners, it creates a consistent way to access high-value intelligence for customer engagement, identity, fraud prevention and digital trust. For ecosystem orchestrators such as Telin, it creates a scalable role in connecting sovereign intelligence providers and consumers through a secure and commercially viable exchange. Explore the project demonstrations, decks and technical assets to see how AIX moves from product discovery to permission, decision, action, evidence, payment and learning and how a simple customer choice can become a trusted, accountable, multi-party commercial transaction. Data stays sovereign. Trusted intelligence is exchanged. Every contributor earns its share.

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URN: C26.5.1016
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Autonomy accelerated: Connected intelligence for reliable agentic operations - Phase IV

Autonomy accelerated: Connected intelligence for reliable agentic operations - Phase IV

AI-era services are creating new demands that fragmented, reactive operations cannot reliably meet. Applications such as major live events, emergency communications, computer vision and smart industry increasingly depend on guaranteed connectivity, edge AI computing and measurable service-level outcomes. Autonomy accelerated: Connected intelligence for reliable agentic operations - Phase IV demonstrates how CSPs can connect commercial intent with service delivery and assurance to create and monetize reliable, AI-ready services. Building on three previous phases, the Catalyst brings together business, service, network and customer-experience intelligence in a governed, multi-vendor approach. At the heart of the Phase IV use case is the Formula 1 Japanese Grand Prix at Suzuka Circuit, where thousands of users and businesses place very different demands on the network at the same time. Spectators need reliable connectivity for live race viewing and video uploads, while communications and cashless payments must continue to perform reliably throughout the event. The challenge is not simply optimizing network performance, but continuously balancing these different needs and ensuring the required service experience is maintained. The Catalyst demonstrates an end-to-end journey in which AI agents translate enterprise requirements into service intent, validate technical and commercial feasibility, and enable dynamically priced 5G AI slices combining guaranteed connectivity, edge AI computing, subscriber experience and SLA commitments. Once services are active, agentic AI, AIOps and knowledge graphs work together to predict and detect issues, understand their impact and coordinate the most appropriate response across operational domains. Trust and governance are embedded throughout. Agents operate within defined policies, permissions and guardrails, with higher-risk decisions escalated for human approval. Actions are explainable and outcomes are continuously verified, helping CSPs move toward greater autonomy while maintaining control over how and when AI acts. Key benefits include: * Up to 90% faster time-to-market through automated intent translation, feasibility validation and service onboarding. * 99% first-time-right service delivery by validating network, edge and subscriber-experience conditions before customer commitment. * Reduced manual effort and operational complexity through greater automation and fewer hand-offs. * Improved service resilience and customer experience through proactive assurance and faster resolution. * New revenue opportunities from differentiated 5G AI slices, edge AI services and SLA-based offerings. * A scalable pathway toward trusted Level 4+ autonomy, supported by standards-based interoperability, explainability, governance and human oversight. Together, these capabilities provide a repeatable blueprint for turning customer intent into reliable, assured and monetizable service outcomes, helping CSPs accelerate innovation while building the trust needed to progressively increase autonomy in their operations.

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URN: C26.5.1013
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Agentic operations: accelerating telecom autonomy

Agentic operations: accelerating telecom autonomy

Agentic Operations: Accelerating Telecom Autonomy is redefining how communications service providers (CSPs) operationalise AI by transforming it from a passive advisory tool into a trusted, production-grade operational engine. While many AI pilots struggle to deliver value in live telecom environments due to hallucinations, limited domain understanding, and a lack of execution trust, this Catalyst introduces an AI-Native Agentic Operations Framework designed specifically for network operations. By combining domain intelligence, simulation-driven decision-making, and autonomous execution, the solution enables CSPs to safely accelerate their journey towards Level 4 Autonomous Networks while delivering measurable business outcomes. The innovation centres on a unique three-layer architecture that connects operational intent, intelligent decision-making, and governed execution into a single closed-loop system. Powered by specialised telecom domain models, Digital Twin Networks, and multi-agent collaboration, the solution allows operational actions to be simulated, validated, and optimised before any changes are applied to live networks. This bridges the long-standing gap between conversational AI and real-world network operations, creating a trusted environment where AI recommendations can move beyond analysis and safely drive action. By leveraging Digital Twin technology and purpose-built telecom intelligence, the Catalyst shifts network management from reactive troubleshooting to proactive, outcome-driven operations. Rather than focusing solely on network KPIs, the framework aligns operational decisions with business objectives such as customer experience, Net Promoter Score (NPS) improvement, and High-Value Customer retention. Automated diagnosis, root-cause analysis, and remediation dramatically reduce manual intervention, compress troubleshooting cycles from hours to seconds, and allow engineers to transition from operational executors to AI supervisors overseeing autonomous workflows. The business value for CSPs is significant. Through rigorous pre-verification, safety control gates, and policy-governed execution, the solution addresses the industry's critical trust and actionability challenge, enabling AI to operate confidently within live production environments. The result is lower operational expenditure, faster resolution times, improved service quality, reduced customer churn, and stronger returns on AI investments. By combining trusted autonomy, operational intelligence, and measurable customer and financial outcomes, Agentic Operations provides a practical blueprint for transforming telecom networks into highly autonomous, business-driven digital platforms.

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URN: C26.5.1021
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PRISM-AI Phase III

PRISM-AI Phase III

PRISM-AI Phase III accelerates the telecom industry’s journey towards Autonomous Networks by unifying operational assurance, sustainability and Agentic AI into a single governed, closed-loop solution. It builds on the foundation of the earlier phases. Phase I established cross-domain correlation and closed-loop remediation with AI agents, and Phase II extended closed-loop remediation across multiple communications service providers (CSPs). Phase III brings these together and adds three new dimensions: secure agent-to-agent (A2A) collaboration between operators, sustainability as a real-time operational objective, and agent security as the foundation of trust. The result tackles one of the industry’s most pressing challenges: meeting net-zero commitments while maintaining network reliability and operational efficiency. At the heart of the innovation is end-to-end, multi-domain correlation across power, optical transport, IP, mobile and edge cloud. Instead of hundreds of disconnected alarms for a single underlying issue, specialised agents reason over a live knowledge graph of the network to identify one root cause and the services it affects. They then recommend a recovery that is genuinely resilient, exposing hidden “false redundancy” where a backup shares the same point of failure. When a service spans more than one operator, agents collaborate through A2A, coordinated by an orchestrator, so requests are validated and fulfilled without either operator exposing its internal network. This reduces alarm noise, speeds root-cause identification and shortens repair times, moving operators from reactive firefighting to proactive, autonomous operations. The same intelligence turns sustainability from a reporting activity into a live operational capability. Agents identify idle interfaces, unused optical transceivers and under-utilised edge and GPU capacity. They then recommend time-bound, SLA-safe actions: powering resources down, consolidating workloads or placing them on the lowest-carbon site, and restoring capacity on demand. Reliability and sustainability are no longer separate programmes; they are optimised together in one loop, from one shared view of the network. The solution is completed by policy-governed, trustworthy autonomy. Every recommendation is validated in a digital twin before it reaches the live network, and each carries its rationale and evidence through Explainable AI. Each agent operates under its own identity with least-privilege permissions enforced by a policy engine. Critical changes keep a human in the loop, and every action is written to an immutable audit trail. Built on TMF ODA principles and connected through TMF Open APIs, the solution plugs into an operator’s existing landscape. The result is a practical path to higher Autonomous Networks maturity, with targeted outcomes of: * ~30–40% lower MTTR * ~60–70% less alarm noise * ~15–25% energy savings on the addressable load * zero SLA breaches attributable to automation * 100% auditable actions All of this is delivered through one coordinated investment that advances reliability, sustainability and autonomy together.

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URN: C26.5.1011
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AI agentic packet capture and root-cause analysis solution

AI agentic packet capture and root-cause analysis solution

This Catalyst project reimagines broadband complaint handling through an AI-driven, autonomous packet capture and root-cause analysis solution that transforms how communications service providers (CSPs) manage customer experience. By integrating intelligent packet capture directly with Customer Experience Management (CEM) systems, the solution continuously monitors service application-level quality and automatically initiates root-cause finding whenever user application experience degradation is detected. The project is highly effective in resolving complex issues related to poor application-level quality, particularly in identifying faults originating from customer terminals or content sources. This is a capability that current network-layer fault management lacks. At the heart of the innovation is an always-on remote packet capture capability combined with advanced AI protocol intelligence. The solution employs a dedicated Agent equipped with an LLM enhanced for protocol analysis to automatically interpret complex packet capture data, detect protocol anomalies, and perform root-cause finding. Tasks that traditionally required highly skilled network specialists and lengthy manual analysis are transformed into automated, plain-language insights that can be acted upon within minutes. The project addresses a critical industry challenge in which network performance metrics can appear healthy while customers still experience service application interruptions, slow browsing, and buffering. By eliminating technician dispatches and in-home packet capture activities, the solution dramatically reduces operational complexity, costs and customer disruption. The entire diagnostic process becomes a seamless, “one-click” experience for frontline O&M teams, making expert-level packet analysis accessible across the organization and enabling faster, more consistent resolution of customer complaints. The business value is significant and measurable. CSPs can reduce mean time to repair from hours or days to minutes, lower field-service costs, improve complaint resolution accuracy, and enhance customer satisfaction by proactively identifying and resolving application issues. Proven results from live deployment include reductions in complaint analysis time, fewer on-site visits, lower complaint volumes, and high fault-localization accuracy. By shifting operations from network-centric monitoring to experience-centric assurance, the solution helps CSPs reduce churn, improve Net Promoter Scores, and strengthen competitive differentiation in an increasingly saturated broadband market.

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URN: C26.5.1015
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Agentic token economy for cost optimization and revenue sharing

Agentic token economy for cost optimization and revenue sharing

This Catalyst introduces a commercial foundation for the emerging agentic economy, where AI agents act not only as service consumers but also as service providers. As organisations deploy increasingly autonomous, interconnected agents, managing token consumption, service usage and economic accountability becomes a critical challenge. The project addresses this gap by creating an Agent Interconnection Platform that transforms token usage from an opaque infrastructure cost into a transparent, measurable and monetisable business asset, enabling organisations to confidently scale multi-agent ecosystems. At the heart of the innovation is a unified approach to token metering, charging and settlement across heterogeneous AI environments. Rather than tracking usage only at individual model endpoints, the platform captures and correlates consumption across agents, models, tools and providers involved in a complete business transaction. This end-to-end visibility provides enterprises with unprecedented operational transparency, enabling accurate cost allocation, improved governance and full traceability from AI task execution through to commercial outcomes. The Catalyst also introduces intelligent cost optimisation capabilities that help organisations balance performance, quality and expenditure. By incorporating cost-aware orchestration, the platform can dynamically select the most appropriate combination of models, cloud resources, edge environments and agent services based on business requirements and service levels. This reduces unnecessary token consumption and infrastructure costs while maintaining agreed performance objectives, creating a more efficient and sustainable approach to AI operations at scale. Beyond operational efficiency, the project unlocks entirely new business models for communications service providers and ecosystem participants. Flexible charging mechanisms, multi-party revenue sharing and SLA-based pricing allow agent capabilities to be commercialised in ways that extend far beyond traditional pay-per-token approaches. Leveraging TM Forum Open Digital Architecture assets and monetisation standards, the Catalyst demonstrates how CSPs can evolve from connectivity providers into trusted orchestrators of agent marketplaces, creating new revenue streams while enabling a scalable, interoperable and economically sustainable ecosystem for autonomous AI services.

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URN: C26.5.1028
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Trusted multi-agent collaboration for autonomous networks - Phase II

Trusted multi-agent collaboration for autonomous networks - Phase II

As communications service providers advance towards AI-driven autonomous networks, trusted collaboration between intelligent agents has become a critical requirement for achieving higher levels of network autonomy. Agent-to-Agent Protocol for Telecoms – Phase II: Reliable Multi-Agent Collaboration in the AN-L4 Era addresses one of the industry's key challenges: enabling AI agents from different vendors and domains to collaborate securely, transparently and reliably within production environments. Building on the foundations established in Phase I, the project enhances telecom-specific Agent-to-Agent (A2A) collaboration by introducing advanced authorisation and observability capabilities that strengthen trust, coordination and governance across complex multi-agent ecosystems. The innovation lies in extending generic A2A protocols with telecom-grade reliability features specifically designed for autonomous network operations. Through the introduction of Authorization-T and Observability-T, the solution delivers fine-grained access control, cross-vendor trust management, comprehensive auditability and end-to-end traceability of agent interactions. Unlike traditional application-layer approaches, these protocol-native enhancements embed security, governance and operational visibility directly into the collaboration framework, aligning with TM Forum Autonomous Network standards and providing a scalable foundation for AN Level 4 multi-agent operations. From a business perspective, the project enables communications service providers to overcome key challenges currently limiting the adoption of AI-powered automation. By providing full audit trails, rapid fault localisation and comprehensive visibility into multi-agent decision-making processes, operators can reduce operational risk, improve compliance and strengthen confidence in autonomous actions. The ability to monitor latency, token consumption and collaboration effectiveness also helps optimise AI operating costs while ensuring predictable performance as agent-based automation scales across increasingly complex network environments. Ultimately, this Catalyst unlocks the commercial potential of agent autonomy by making multi-vendor AI ecosystems secure, trustworthy and operationally manageable. The solution supports faster adoption of autonomous operations, reduces integration complexity and establishes the governance framework required for large-scale multi-agent collaboration. By enabling reliable, standards-based communication and coordination between intelligent agents, the project accelerates the industry's journey towards AN Level 4 autonomous networks while delivering measurable improvements in operational efficiency, resilience and business agility.

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URN: C26.5.1023
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