Agenda

Session Chair: Dave Baldwin, Head of AI, APAC, Altman Solon

Keynote Presentation: Enabling the AI-driven Digital Economy

Vikram Sinha, President Director & CEO, Indosat Ooredoo Hutchison
Ari Banerjee, SVP Strategy, Netcracker

Presentation: Embedding AI to Achieve Operational Excellence and Drive Growth

• Understand how to approach AI as a business capability, prioritizing its strategic value over the technology itself.
• Learn how to deliver persistent AI-driven outcomes by focusing on process, governance, and operational models rather than the technology alone.
• Explore how embedding AI effectively can lead to operational excellence and sustainable growth through comprehensive business integration.

Nathan Bell, Digital Partner, Kearney

Panel: Embracing Innovation: Building the Foundations for Strong AI Capability​

• Pathways to simplify the use and integration of AI for operators.
• Explore the potential of AI applications and benefits of transitioning of becoming AI-native.
• Understand and overcome the challenges posed by data and the use of AI.

Moderator: Dave Baldwin, Head of AI, APAC, Altman Solon
Yue Wang, Chief Technologist - Network & AI, China Telecom
Sujatha Gopal, CTO, Communications, Media & Information Services, TCS
Neel Mehta, President, BCE Global Tech

Fireside Chat: Unlocking the AI Advantage: The Keys to Driving Efficiency and Competitive Edge in Customer Care

• Dive into the real issues impacting both customers and support agents, and learn how to overcome inefficiencies that frustrate both sides.
• Explore game-changing GenAI use cases that not only enhance customer satisfaction but also supercharge agent productivity, delivering a seamless, elevated customer experience.

Moderator: Sanjay Mewada, Chief Growth Officer, iOPEX Technologies
Alina Liber, Global Head of Product, Digital and Customer Experience Solutions, Amdocs
Wynand Strydom, Senior Industry Advisor, Media and Telecommunications, Microsoft